Front Office Manager
Plattsburgh, NY
Full Time
Mid Level
The Holiday Inn Express Plattsburgh is seeking a motivated, service-driven Front Office Manager to lead our front desk team and deliver an exceptional guest experience. If you are a natural leader with a passion for hospitality and operational excellence, we’d love to hear from you.
Position Summary
The Front Office Manager oversees all front desk operations, ensures outstanding guest service, and supports daily hotel performance. This role requires strong leadership, organization, and a commitment to creating a welcoming environment for every guest.
Key Responsibilities
Lead, train, and mentor front desk team members
Ensure exceptional guest service and resolve guest concerns promptly
Oversee scheduling, payroll, and department productivity
Manage reservations, room inventory, and daily reporting
Maintain brand standards and operational procedures
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