Front Desk Attendant

Plattsburgh, NY
Part Time
Entry Level

Part-Time Front Desk Agent

Holiday Inn Express – Plattsburgh, NY

Holiday Inn Express is looking for a friendly, dependable, and guest-focused Part-Time Front Desk Agent to join our team. Front Desk Agents are often the first and last point of contact for our guests and play an important role in creating a welcoming and positive hotel experience.

Responsibilities

  • Greet guests in a friendly and professional manner

  • Check guests in and out of the hotel

  • Process reservations, payments, deposits, and guest account transactions

  • Answer incoming phone calls and assist with reservations and general questions

  • Respond to guest requests and concerns in a timely and professional manner

  • Provide information about hotel amenities, services, and the local area

  • Maintain accurate guest information and reservation details

  • Communicate room status, guest requests, and maintenance concerns with housekeeping and other departments

  • Handle cash and credit card transactions accurately

  • Assist with resolving guest concerns or communicate issues to management when necessary

  • Monitor the lobby and Front Desk area and help maintain a clean

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